Network Operation Centre (NOC) Services

• Managed NOC services cover end-to-end IT infrastructure management, including the design and setup of NOC processes, continuous network monitoring, troubleshooting, and incident prevention procedures. When it comes to NOC services, we work directly with our customers to oversee their complex networking environments, including servers, databases, firewalls, devices and related external services. The IT infrastructure may be located on-premises and/or with a cloud-based provider, depending on the company’s needs. Our NOC services typically operate in a tiered fashion. Incidents are categorized from one to three, with one being the lowest level, such as assessing alerts from infrastructure devices, and three being the most severe incidents, such as a ransomware attack or network outage. If a technician cannot resolve an issue in a timely manner, it will move up to a more experienced technician. Our NOC engineers then troubleshoot problems that arise and look for ways to prevent future network downtime and connectivity issues. Some of our customers choose to operate a NOC internally and locate the infrastructure and operations hub on-premises, often within their data center. Some of our other customers outsource the NOC functions to us and we operate remotely given we specialize in network and infrastructure monitoring and management.

Our NOC services typically cover all the below although not limited to one’s mentioned below as we can work through your requirements and provide expert coverage in quick time:

• Updating, troubleshooting, and installing software on systems connected to the network

• Managing IT infrastructure and equipment

• Backing up data and ensuring its accessibility on the network

• Providing antivirus support

• Monitoring firewall and network security software

• Patch management

• Emailing management services

• Network monitoring, including analyzing the health of the network, reporting on performance and network optimization

• Disaster recovery

Lets talk to understand how we can best support your business and relieve you of tasks which will help you concentrate on your core business.

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